Bellafam Africa Ltd

Frequently Asked Questions

Find answers to common questions about our beekeeping products, services, and training programs.

We are based in Kenya Thika Greens along Kandara Road and specialize in pure honey and beekeeping equipment.

Yes, our honey is raw, unprocessed, and free from additives or preservatives.

Store in a cool, dry place away from direct sunlight. Refrigeration is not necessary

Yes, we provide wholesale options for bulk honey orders. Contact us for pricing.

We offer hives, smokers, protective gear, honey extractors, and other beekeeping tools.

Orders can be placed through our website, WhatsApp, or by calling our customer service.

We accept M-Pesa, bank transfers, and credit/debit cards (via secure payment gateways).

Yes, we deliver within Kenya. Delivery fees depend on location.

Within Nairobi: 1-2 business days. Outside Nairobi: 3-5 business days.

We accept returns for unopened honey within 14 days. Opened jars cannot be returned.

Refunds are processed within 5-7 business days after we receive returned items.

yes to other African countries and globally

Pure honey crystallizes over time, doesn’t dissolve quickly in water, and has a natural aroma.

Yes, we provide training sessions for beginners and advanced beekeepers.

Yes, scheduled farm visits are available. Contact us to arrange a tour.

Yes, we sell bee colonies (with queen bees) for new beekeepers

Our hives are made from durable, treated wood and come with a warranty.

Yes, we provide special pricing for cooperatives and large orders

Email: info@bellafam.co.ke Phone: +254 706 948659 WhatsApp: +254 706 948659

Yes, we promote sustainable beekeeping practices and eco-friendly packaging.

Our team is ready to provide the answers you need about our products and services.